Call us
Best for a stopped furnace, a new noise, or any problem where heat is already affected. Tell us the symptom, the furnace type if you know it, and when it started.
Email us
Best for questions, photos of a furnace or thermostat, and anything that benefits from a written answer. Photos of labels and vents often speed things up.
Before you call
A few details make the first call shorter and more useful. Note whether the furnace has stopped entirely or still runs without warming the house. Note any new sound, and whether it started suddenly or built up over days. Check the thermostat setting, the filter, and the vent outside, since a packed filter or a snow-blocked vent explains more breakdowns than most homeowners expect. None of those checks replace a visit, but they give the call a clear starting point, and they sometimes reveal a simple fix you can handle safely yourself.
When you call about a town outside Appleton, mention the town name. Our patch covers fifteen Fox Cities towns, and each town page describes its local housing and heating patterns, but the call itself works the same way everywhere: symptom first, furnace type second, timing third. If the job needs a part we do not carry, or a trade outside furnace work, we say so on the call rather than booking a visit that cannot finish the job. The City of Appleton website carries city service information for residents, and the map below shows our base on College Avenue.
Our base on College Avenue
Paper City Heating is based at 4321 W College Ave, Appleton, WI 54914, USA. The west side of Appleton, near the Fox River Mall area, puts us close to Grand Chute, the College Avenue corridor, and the routes out to the surrounding towns. The map shows the spot, and the phone and email boxes above are the routes to reach us.
A filter check belongs on every call about weak heat: a packed filter starves airflow and strains the blower.
Frequently asked questions
Call us at (920) 523-4330 for anything urgent, like a stopped furnace, and email [email protected] for questions that can wait for a written reply. Both routes reach the same team, and both carry the same address and phone number shown on every page.
Start with the symptom: stopped, cold air, new noise, or uneven rooms. Then add the furnace type if you know it, gas, electric, or propane, and when the problem started. Those three details usually let us sort out the next step on the first call.
Our base is at 4321 W College Ave, Appleton, WI 54914, USA, on the west side of Appleton near the Fox River Mall area. Appleton is our home city, and we serve the fifteen Fox Cities towns listed on the locations page.
No. This site carries phone and email only, by design, so a message goes straight to a person rather than into a form queue. If you need a visit, a call is the fastest route, and email works for everything else.
Yes, email is a good route for photos of a furnace label, a vent, or a thermostat screen. A photo often answers a question faster than a description, and it helps us arrive with the right parts in mind.
Call the same number and leave a clear message with your address, the symptom, and a callback number. A stopped furnace in a January freeze is the kind of call we treat as urgent, and we return urgent messages as soon as we can.
Ready to call or write?
Phone for urgent heat problems, email for questions and photos. Either way, you reach the same team.
Call (920) 523-4330 Send an emailLast updated: October 31, 2026